Returns & Exchanges

We currently do not offer returns, as each piece is handmade to order. Please double-check sizing and product details before purchasing & we’re always happy to help if you’re unsure!

That said, we do offer exchanges on unworn items only in the case of damage or a fault.
You’ll just need to reach out within 7 days of receiving your order, and cover return shipping.

Q: Do you make everything by hand?
A: Yes! Every piece is hand-knitted or crocheted with love 🧶
slow fashion >>>

Q: How long do preorders take?
A: Preorders usually take 2–4 weeks to make & ship. Quality takes time 💌

Q: Can I customise my order/size?
A: Right now we offer limited customisations, but stay tuned!

Q: What size should I get?
A: We provide a size guide in each product description! DM us if you’re unsure 💬

Q: How do I wash my knitwear?
A: Gentle hand wash in cold water only. Do not wring, bleach, or tumble dry. Lay flat to dry 💧

Q: Will it stretch out?
A: Natural fibres can loosen a little — but with proper care, your piece will last.

Q: Do you offer international shipping?
A: Yes, worldwide shipping is available 🌍

Q: Where do you ship from?
A: All orders are shipped from London 🇬🇧

Q: How are UK orders shipped?
A: UK orders are sent via Royal Mail 📦

Q: How long will my order take to arrive?
A: Processing times vary, but once shipped:
• UK: 1–3 working days
• International: 5–10 working days (est.)

Still have questions? DM or email us, we’ve got you 💌